Privacy Policy and Cookies

Information about how we handle personal data and the use of cookies on our website.

Privacy Policy

All data provided by our clients to UPGREATING Lda will never be provided to third parties.

Under D.L.67/98, of October 26, all our clients have the right to access their data and may request their update, rectification, or deletion by emailing geral@upgreat.pt.

The website www.upgreat.pt undertakes to respect current legislation on the protection of personal data and not to transfer, under any form or condition, this information to third parties.

This website may use cookies and/or web beacons when a visitor accesses its pages and contents. The cookies that may be used are associated (if applicable) solely with the browser of a specific computer.

The computer data collected is notably that relating to the access point, received through browsers including the IP (Internet Protocol) address, and cookies are generated with information about the visited page, which are installed on the computer systems where this option is activated.

The data obtained in this way is not individually identifiable. It is therefore not personal data and visitors remain anonymous.

The user may configure their computer to reject the installation of the referred "Cookie". The cookie will not use any information collection technology to retrieve existing information on the user's computer equipment; it is only an identifier.

The website upgreat.pt collects information whenever there is a voluntary request from the visitor through one of the contact forms, requesting information. The data collected in this contact is intended exclusively for processing visitors' requests and will not be used for any other purpose.

The servers where the website's information is stored are in the European Union. These servers are protected and maintained in accordance with the highest security standards and in order to comply with applicable and in force privacy laws.

What are cookies?

Cookies are files that contain small pieces of information that is downloaded by your device when you visit a website. This facility allows the recognition of the user during their visits to the website and their configuration parameters, the consequent establishment of secure and private sessions, as well as the due prevention of any unauthorized access attempt and the appropriate data protection required by law. The use of Cookies on the internet is common and does not harm users' computers. Cookies perform various functions, such as helping website owners understand how it is used, facilitating navigation, saving preferences, and generally improving your user experience, as well as ensuring that the website shows you relevant content. The website uses temporary Cookies to maximize the security of its services and to ensure the optimal provision of online services. The website does not use Cookies to record internet navigation outside the Upgreat website, nor to record any type of personal or confidential information. The website also does not promote marketing actions or distribution of information based on Cookies without prior authorization. For more information, please consult the following sections, as well as the Privacy Policy.

We use Cookies to:

  • Allow the registration of user data, their configuration parameters, and ensure the due prevention of any unauthorized access attempt;
  • Guarantee the privacy of any private area;
  • Collect information about which pages are most relevant to users;
  • Store marketing information and other preferences to improve the user experience;
  • Evaluate the effectiveness of our advertising and promotional campaigns to increase their performance.

We do not use Cookies to:

  • Store information that allows your personal identification;
  • Track your navigation after you have left one of our websites;
  • Use data stored in Cookies without consent in cases where prior consent is required.

Strictly Necessary Cookies:

These are essential Cookies because they guarantee navigation on the website and the use of its features, such as accessing secure areas, shopping carts, or e-billing. These Cookies do not collect information about the user that could be used for marketing purposes or to identify the user's visits to websites. Since these are strictly necessary Cookies for the purposes of providing a service expressly requested by the user, this category of Cookies, unlike the others, cannot be deactivated or declined.

Traffic Analysis

For the purpose of monitoring visitor traffic, this website uses Google Analytics, which installs the following cookies:

Cookie Type Function Expires
__utma Persistent User visit time. 2 years
__utmb Persistent Records visitor exit. 30 minutes
__utmc Persistent Calculates visit time. 30 minutes
__utmt Persistent Records limit time. 30 minutes
__utmz Persistent Records visitor origin. 6 hours
_ga Persistent Used to distinguish different visitors. 2 years

The user may configure their computer to reject the installation of the referred "Cookie". The cookie will not use any information collection technology to retrieve existing information on the user's computer equipment; it is only an identifier.

For more information about cookies and how they work, consult:

Performance Cookies:

These Cookies collect information about how you use the website, for example, which pages you visit most frequently or if you receive error messages. These Cookies do not collect information that identifies the user. All information collected by this type of Cookies is completely anonymous and serves only to optimize navigation on the website. They are not intended for targeted marketing campaigns. These Cookies are only intended to allow website improvements and performance.

Functional Cookies:

These Cookies allow the website to remember information about choices made by the user, such as username, language, region, and allow customization. They also remember changes to settings like font type and size. They can also serve functions like showing a video. The information collected is anonymous and cannot track your path on other websites.

Targeting Cookies:

These Cookies collect information about browsing habits, recording website usage. They are used to deliver more targeted and appropriate marketing campaigns. These Cookies are always permanent. They do not collect personally identifiable information but may contain an individual preference key.

Managing Cookies on this Website

By continuing to browse this site, and unless you have deactivated Cookies, you agree to their use on this device. Opting for deactivation may prevent some parts of the site from working correctly.

You can control or remove Cookies at any time in your browser settings. Note that changing these settings may impact the proper functioning of the site. Some services require cookies enabled for secure sessions and data protection.

What happens if I disable Cookies?

Recent browsers allow you to accept or decline Cookies. If disabled globally, you may have difficulty accessing secure areas and won't enjoy the best user experience.

Disable/Enable Cookies

To change Cookie settings or disable them in your browser, follow the instructions below according to your browser type. Note that deactivation may prevent some parts from functioning correctly.

Google Chrome

  • Select the "Chrome" menu in the top right corner.
  • Select "Settings" and click "Show advanced settings".
  • Under "Privacy", click "Content settings".
  • Select "Block sites from setting any data".

Mozilla Firefox

  • Select "Tools" and then "Options".
  • Select the "Privacy" panel.
  • Under "History", select "Use custom settings for history".
  • Uncheck "Accept cookies from sites".

Internet Explorer

  • Select "Tools" and then "Internet Options".
  • Select the "Privacy" tab.
  • Under settings, move the slider to the top to block all cookies or to the bottom to allow all cookies.

Intellectual Property Rights

As the entity responsible for managing this website, UPGREATING Lda respects applicable legislation and best practices in data protection. The contents do not constitute advice or suggestions, nor do they establish any contractual relationship.

The contents of this site are protected by copyright and related rights, as well as industrial property rights under Portuguese and EU laws, and cannot be used outside allowed conditions.

Limitation of Liability

The contents are of a general nature and not necessarily exhaustive or permanently updated. They do not constitute advice or suggestions, nor do they establish any contractual relationship. Upgreat reserves the right to alter, add or remove contents without notice. Upgreat is not responsible for any losses or damages, direct or indirect. Upgreat is not responsible for the accuracy or legality of third-party content.

Consumer Disputes

In the event of a consumer dispute, the consumer may resort to the following alternative consumer dispute resolution entity:

Lisbon Consumer Conflicts Arbitration Center
Tel: 218807030